FAQ – Frequently Asked Questions
Do you have questions concerning your stay at Park Inn by Radisson Berlin Alexanderplatz?
Here you will find all answers to frequently asked questions at a glance.
Check-In / Check-Out
Check-In time: 3 p.m.
Check-Out time: 12 p.m.
Check-In of underage persons is only possible when accompanied by an adult or in exceptional cases after consultation with the hotel. In those exceptional cases we need an authorization of the parents and a guarantee of the costs incurred by the credit card of the parents.
Early Check-In and Late Check-Out is possible upon request and at a charge.
For more information please contact our reservation department at +49 (0) 30 2389 4333.
Booking conditions may vary depending on the rate or dates of your reservation and are valid for bookings of up to 9 rooms only.
For bookings of 10 or more rooms please contact our group reservation department via email firstname.lastname@example.org or via telephone +49 (0) 30 2389 3389.
Special booking and cancellation policies may apply.
Do you need theatre tickets or want to arrange a taxi? Do you want to reserve a table in the restaurant or just look for activities in the city? Our Concierge service is available for you in our lobby every day.
Extra Bedding is possible in our junior suites at a charge of EUR 20.00 per person and night.
In our Humboldt’s restaurant on the first floor and in our Spagos restaurant, bar and lounge on the ground floor we serve a balanced and varied breakfast buffet every day. Expect a rich variety of the finest food. The buffet offers a wide array of hot, cold, sweet, and hearty dishes.
Breakfast time: Humboldt’s restaurant (2nd floor): daily 6 a.m. to 10:30 a.m.
Spagos restaurant, bar and lounge (1st floor): Monday to Friday: 6 a.m. to 11 a.m., Weekend 7 a.m. to 11:30 a.m.
Pets up to 20kg are allowed at a surcharge of 25 EUR per night.
The hotel is right across Alexanderplatz station, that offers bus, tram, subway and S-Bahn services to all parts of Berlin. Sights like the Museum Island and the TV Tower are less than a 10 minutes walk away. Learn more here.
Self Parking available in Q-Park opposite the hotel in Alexanderstraße at a charge of EUR 24.00 per day. Upon presentation of your parking ticket you will receive a price reduction. The price per 24 hours is then EUR 20.00.
Smoking in all rooms, restaurants and other public areas is not permitted due to fire protection. A disregard of the smoking ban or the manipulation of safety-relevant facilities will result in a penalty. Smoking is permitted outside the hotel.
Since the beginning of the year 2014, tourists staying overnight in Berlin are subject to paying an accommodation tax, the so-called City Tax. The hotel is compelled to charge five percent of the room rate, excluding VAT and fees for amenities and services on all private overnight stays. This tax is included in rates offered on this page. For more information visit the official website of the city of Berlin.